If you searched Superstar Sourcing for Senior Manager Workforce Planning & Analysis (with 2 additional requirements) on January 3, 2026 you'd find 431 great candidates

R**** S****

Registered Operations Leader

This candidate is an exemplary match, explicitly mentioning 30+ years in financial/insurance sectors, workforce planning, operations leadership, and extensive contact center management. Prudential (Mgr WFM 3 yrs) → Ameriprise (Ops Leader 1 yr) → Equitable. Excellent.

J**** H****

Director, Claims/Customer Support at Transamerica

This director has strong qualifications across WFM, operations management, contact center experience, and deep experience within the insurance industry, greatly exceeding the 10-year requirement. Director, Claims/Customer Support at Transamerica → Sr Manager, WFM at Transamerica. Total 29+ yrs, multiple management/director roles involving contact center ops and WFM in insurance. Excellent.

R**** W****

Director of Operations - Operational Effectiveness at Allstate

Excellent fit with director-level operations management, clear contact center background, 10+ years, and direct insurance industry experience, including designing workforce effectiveness programs. Allstate. Excellent.

A**** W****

Customer Service Senior Supervisor at Cigna

This candidate is an excellent fit, possessing significant management experience in contact centers within the insurance industry and well over 10 years of proven tenure. Customer Service Senior Supervisor → Cigna (11+ yrs) → Contact Center Manager → Allstate (3+ yrs) | 26+ years total experience. Excellent.

V**** C****

Operations Management Executive - Driving Operational Excellence | Process Optimization Expert | Workforce Management | Data-Driven Leader | Transforming Efficiency & Customer Experience!

Excellent fit with direct experience managing a Contact Center and Support Center, including operational leadership within a financial institution (credit union). Operations Manager (Credit Union) for nearly 10 years. Excellent.

A** A****

Senior Program/Project Manager at USAA

This highly experienced candidate explicitly mentions workforce management knowledge and financial accountability in a contact center setting, with recent experience at USAA (Financial Services), making this an almost perfect match except for the title mismatch (Sr. Director WFM previously, now Program/Project Manager). USAA (FS) → Sears (WFM/Finance) → USAA (PM), 27 years experience. Excellent.

C**** H****

Retired and happy!

Excellent profile matching operations, call center management, and deep insurance industry tenure exceeding 35 years total experience. VP Claims/Call Center Ops → Penn Treaty Network (10yr) → Colonial Penn Life Insurance (19yr+), pioneering virtual work. Excellent.

J**** S****

Senior Operations Director

Excellent fit with significant operational leadership experience directly within the insurance industry and financial services (USAA), combined with over two decades of relevant experience. Travelers → USAA. Strong.

C**** L****

Retired

This candidate has deep experience managing contact center operations within an insurance context, easily exceeding the 10+ year requirement. Retired Director at The Hartford Financial Services Group → Consumer Markets Operations (Personal Insurance) managing AARP Service Contact Center Operations. Excellent.

M*** Y***

Vice President of Operations | Director of Operations | Call Center Operations | Financial Services

Excellent fit combining high-level Operations Executive experience across Call Center, Mortgage (Financial Services), and Insurance operations, with stated skills covering process improvement and potentially workforce management implied by VP of Operations/Contact Center leadership. VP Ops → Director Ops, 29+ years total experience. Excellent.

S**** B****

SVP Call Center Operations | SVP Project Management | Director of Sales

This senior leader explicitly mentions extensive call center operations leadership experience, aligning perfectly with seniority requirements, though specific industry confirmation is partial. SVP Role → CEO; Covisian → Centrinex → Customer Care Global. Excellent.

R**** H****

Retired - Senior Manager - AXA Equitable

Excellent fit; this retired senior manager explicitly has insurance/financial services experience, operations management background, and deep contact center history exceeding 10 years. AXA Equitable (Division Manager 13+ years, NOC/Call Center/Ops) → Kelly Services (Researcher). Excellent.

G**** C****

Assistant Vice President of Workforce Management, Customer Service at Credit One Bank

This professional has extensive experience aligning workforce management with financial services operations. Credit One Bank → UnitedHealth Group (WFM) → Bank of America, 27 years total. Excellent.

J**** B****

Collections Manager at U.S. Bank

This candidate has deep experience in operations management within the financial services sector, specifically in a contact center environment. Capital One → U.S. Bank. Excellent.

T**** D****

High-energy, customer focused leader with 20 years experience in Call Center customer service environment

This leader has extensive contact center management experience within the insurance sector, showing relevant operational leadership. Medical/Insurance call center → National Life Group → Aetna; 31 years total experience. Strong.

M**** E****

Very strong match candidate with deep operational leadership experience explicitly mentioning insurance and financial businesses, plus significant contact center management. Worth Ave. Group → J.P. Morgan → Discover Financial Services. Excellent.

V**** B***

Financial Services Professional

Excellent match as this candidate explicitly lists Workforce Planning, Financial Services experience totaling over 20 years, and call center operations/staffing. GE Money (27+ years in FS/Retention/Operations Specialist). Excellent.

J*** G****

Director of Operations & Execution Management at Ameriprise Financial Services, Inc.

This candidate looks very strong with extensive background in operations and workforce management within the financial services sector. Director of Operations & Execution Management at Ameriprise Financial Services, Inc. → US Coast Guard, 21+ years experience. Excellent.

M**** V****

Underwriting Analyst Manager at The Standard

This manager has direct contact center experience, explicit workforce management collaboration, and worked within the insurance industry for over 22 years. The Standard (Insurance context); 22 years total experience. Excellent.

K**** K****

Global Senior Operations Executive | Optimized Performance Leader | Financial Management | Change Agent | Customer Experience Expertise | Strategic Solutions Focused | Innovator | Propelling Growth

This executive has senior operations, financial management, and process optimization experience, aligning well with workforce planning needs, though specific industry confirmation is needed, the title suggests high relevance. Global Senior Operations Executive → Focus on Ops Excellence/Financial Management, 12+ years. Excellent.

T**** L****

Customer Experience - Workforce Professional

This candidate is an excellent fit, explicitly listing workforce planning expertise within the financial services industry across multiple roles, exceeding the 10-year minimum. Capital One (Customer Service/WFM) → GM Financial (WFM/Strategy) → Brinks Home (WFM). Excellent.

E**** H****

Operations Manager - Sales and Producer Compensation at New York Life Insurance Company

Excellent alignment as an Operations Manager within the insurance sector, demonstrating process improvement and metric analysis, which implies planning skills. → New York Life Insurance Company (Operations Manager) → Cigna (Claims Manager). Excellent.

D**** W****

Director at Blue Cross and Blue Shield of Kansas

This Director has extensive operations and financial management experience within the insurance industry, which strongly aligns with the requirements, though explicit workforce planning or contact center mentions are missing. Director at Blue Cross and Blue Shield of Kansas (Insurance/Operations), 28 years total experience. Excellent.

R*** P****

VPP Operations Manager at Toyota Financial Services

This candidate has extensive tenure (36+ years) with direct management experience across Operations, Insurance Planning, and Claims within Financial Services at Toyota Financial Services. Strong Operations Manager experience is evident, though explicit 'Workforce Planning' might be implied rather than named. Excellent.

S**** O****

Established and Proven Leader in Contact Center Operations, Workforce Management, Process Improvement, and Strategic Planning

Exceptional fit with 20+ years in Contact Center Operations, explicitly mentioning Workforce Planning expertise and multi-channel forecasting. → Accolade, Inc (Director of Capacity Planning) → ADP (Program Manager, Strategic Workforce Planning). Excellent.

C**** S****

Operations Manager | Project Manager | Process Improvement | Implementations | Customer Satisfaction | Collaboration

This individual presents a fantastic match, hitting Operations Management, 10+ years, and explicitly naming both Financial Services (banking/fintech) and Insurance industries, though Workforce Planning and Contact Center need verification. Operations Manager/PM → Specialist (11.5yrs total); Experience in banking, fintech, and insurance industries. Strong.

D**** H****

Director of Call Center Operations at BeneCard PBF

Excellent alignment here with Contact Center Operations Director experience, 10+ years, and specific experience listed within health/prescription Insurance. Director of Call Center Ops → Director (25yrs total); Diverse contact center management experience in health/prescription insurance companies. Excellent.

L*** M****

Vice President-Chubb Customer Center, Personal Risk Services

Excellent fit combining high-level operations, customer center leadership, and the insurance industry, with relevant strategy/process focus suggesting planning skills. VP/Operations leadership at Chubb (Insurance) → Call Center Management. Excellent.

A** J****

Program Manager Lead at USAA

Excellent fit with direct experience at USAA and Nationwide Insurance, demonstrating program management, operations improvement, and strong tenure, suggesting capabilities in planning, though specific 'Workforce Planning' title is absent. USAA → Nationwide Insurance, 20 years experience. Excellent.

M**** S****

Senior Manager, TELUS International

Excellent fit for Contact Center operations, WFM (Workforce Planning), and financial services history, though the current title is ambiguous and the role focus seems Dialer/WFM specific. Ex-CitiFinancial → JPMorgan Chase → Ditech Mortgage Servicing → TELUS International, strong WFM/Call Center/Financial history, 33 years experience. Excellent.