If you searched Superstar Sourcing for Customer Service Supervisor (with 3 additional requirements) on December 21, 2025 you'd find 307 great candidates

This sample report shows what our sourcing engine surfaces for this search. Preview the top 30 matches below.

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Candidate Profiles

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95%

R**** S****

Customer Advocacy Operations Manager (Customer Service) at Belkin International

United States 16 years 9 months

Strong fit, the candidate recently served as an Escalation Supervisor and has direct RMA history at a consumer electronics company. Belkin International → Current role. Strong.

Work Experience

Circuit City
PC Repair Technician · 5 months
Belkin International
Customer Service Representative · 2 years 1 month
Belkin International
Escalation Supervisor, Customer Service · 2 years
Belkin International
Operations Manager Customer Advocacy
+ 2 more positions

Qualification Criteria 5 met, 1 not

RMA management
Team onboarding
5+ years experience
Complaint resolution
Consumer goods industry
Customer Service Supervisor

Skills & Expertise

operations management expenses advocacy forecasting metrics kpi leadership optimizations consolidation analysis projects +8 more
90%

T**** H****

Contact Center Engagement Customer Support Supervisor at ASUS Computer International

Fremont, California, United States 19 years 8 months

This candidate is an excellent fit with very recent explicit experience as a Customer Support Supervisor managing escalations, complaints, and RMA processes within the consumer electronics sector, missing only team onboarding. Career: Multiple roles at ASUS Computer International culminating in Supervisor roles (eStore, Contact Center). Excellent.

Work Experience

ASUS Computer International
Customer Support Supervisor
ASUS Computer International
Manage Two 3rd Party Call Centers for eStore,
ASUS Computer International
eStore Customer Service & Inventory Supervisor
ASUS Computer International
Backend Support Representative
+ 3 more positions

Qualification Criteria 5 met, 1 not

RMA management
Team onboarding
5+ years experience
Complaint resolution
Consumer goods industry
Customer Service Supervisor

Skills & Expertise

inventory accessories receiving stocking legal engagement asp customer support call centers customer service customer care legal issues
90%

S**** H****

Customer Service Manager

United States 13 years 8 months

This professional has extensive experience hitting most key requirements in a management capacity, though industry confirmation is partial. Ex-CAPTEK® Softgel International (likely consumer goods context), 13+ years experience holding Customer Service Manager roles, mentioning project management skills which could encompass logistics/RMA. Customer Service Supervisor: yes. 5+ years experience: yes. Consumer goods industry: partial. Complaint resolution: no explicit mention. RMA management: no explicit mention. Team onboarding: no explicit mention. CAPTEK Softgel Manager → CSR → Planner. Excellent.

Work Experience

CAPTEK® Softgel International
Project Manager · 10 months
CAPTEK® Softgel International
Customer Service Manager
CAPTEK® Softgel International
Customer Service Representative · 5 years 5 months
CAPTEK® Softgel International
Production Planner · 1 year 10 months
+ 1 more positions

Qualification Criteria 2 met, 3 not

RMA management
Team onboarding
5+ years experience
Complaint resolution
Consumer goods industry
Customer Service Supervisor

Skills & Expertise

production customer service project manager
85%

D**** G****

Client Support Specialist AT&T Global Services

Nashville, Tennessee, United States 24 years 11 months

This candidate has direct experience as a Customer Care Manager fulfilling supervisory duties including hiring and training, with long tenure in telecom support roles which often include complex product issues akin to RMA/complaints. Customer Care Manager at BellSouth/AT&T (Supervising analysts, hiring, training) → Client Support Specialist. BellSouth/AT&T → AT&T Global Services.

Work Experience

BellSouth/AT&T
Customer Care Manager · 6 years 10 months
BellSouth
Service Consultant · 6 years
AT&T Global Services
Client Support Specialist · 13 years 1 month

Qualification Criteria 4 met, 1 not

RMA management
Team onboarding
5+ years experience
Complaint resolution
Consumer goods industry
Customer Service Supervisor

Skills & Expertise

responsible sales projects billing provisioning hiring training management reporting completions customer care sales support +1 more
85%

B**** S****

Customer Service Supervisor

United States 23 years 4 months

A strong match on title, tenure, and industry, but the granular skills like RMA management and specific mention of onboarding are not explicitly visible. Ex-Amcor (17 yrs CS Supervisor) → Berry Global (CS Supervisor). Strong.

Work Experience

Evansville Christian Life Center
Volunteer Coordinator · 2 years
Amcor
Customer Service Supervisor · 17 years 3 months
Berry Global, Inc.
Customer Service Supervisor · 1 year 6 months
Berry Global, Inc.
Key Account Specialist · 15 years 10 months
+ 1 more positions

Qualification Criteria 4 met, 2 not

RMA management
Team onboarding
5+ years experience
Complaint resolution
Consumer goods industry
Customer Service Supervisor

Skills & Expertise

plastics microsoft word sales administration science microsoft word team building continuous improvement business administration customer service
85%

C**** M****

Energetic Customer Service Manager who specializes in thinking outside the box.

Syracuse, New York, United States 7 years 10 months

Clearly a Customer Service Manager in a private wholesale/artist company, handling claims/returns, and has 7+ years experience, making this a strong fit despite lacking explicit 'onboarding' or 'RMA' terms. Patience Brewster, Inc. Manager. Strong.

Work Experience

Patience Brewster, Inc.
Customer Service Manager · 7 years 11 months

Qualification Criteria 5 met, 1 not

RMA management
Team onboarding
5+ years experience
Complaint resolution
Consumer goods industry
Customer Service Supervisor

Skills & Expertise

customer service order processing trade shows artist wholesale processing claims invoicing sales production sage erp +2 more
85%

R** G****

Customer Service Professional

United States 20 years 4 months

This candidate is an excellent match for leadership, training, and complaint resolution within the Fast-Moving Consumer Goods (FMCG) sector, though specific titles like 'Supervisor' and 'RMA management' are not explicitly confirmed. Customer Supply Chain/Team Lead @ SC Johnson (FMCG) role is very strong. Strong.

Work Experience

In Transition - Actively Pursuing new Opportunities
Customer Service Professional
SC Johnson
Customer Supply Chain ~ Team Lead · 4 years 1 month
S.C. Johnson & Son, Inc.
Director-Customer Service · 5 years 4 months

Qualification Criteria 4 met, 1 not

RMA management
Team onboarding
5+ years experience
Complaint resolution
Consumer goods industry
Customer Service Supervisor

Skills & Expertise

sales hiring training logistics management recruiting design leadership directing director supply chain consumer goods +5 more
85%

C**** J****

--Crystal

Buckner, Missouri, United States 10 years 7 months

Strong direct match on the supervisor title, complaint resolution, and coaching/developing staff (implying onboarding), but missing consumer goods context and RMA specifics. Experience: Customer Service Supervisor (Coached team, Resolved escalated issues, Streamlined workflows). Strong.

Work Experience

Geodis
Customer Service Supervisor · 6 years 6 months
GEODIS
Operational Superviosr · 6 years 6 months
Geodis
Team Lead · 4 years 1 month

Qualification Criteria 3 met, 2 not

RMA management
Team onboarding
5+ years experience
Complaint resolution
Consumer goods industry
Customer Service Supervisor

Skills & Expertise

workflow efficiency payroll scheduling coaching safety customer service customer care customer satisfaction customer support
85%

K** W****

Customer Service Supervisor at Zoro US

Machesney Park, Illinois, United States 11 years 11 months

Strong alignment with the role title and experience managing teams, addressing process improvement, and handling escalations, though industry background is B2B/tools, not explicitly CPG. Zoro US/Zoro Tools. Experience: 11+ years total, multiple Supervisor roles listed, guided training/process improvement. Strong.

Work Experience

Zoro Tools
Phone Representative · 2 years 11 months
Zoro US
Customer Service Supervisor
Zoro Tools
Customer Service Supervisor · 3 years 1 month
Papa Johns
Assistant Manager · 7 years 8 months

Qualification Criteria 4 met, 1 not

RMA management
Team onboarding
5+ years experience
Complaint resolution
Consumer goods industry
Customer Service Supervisor

Skills & Expertise

continuous process improvement customer service critical thinking problem solving process improvement responsible reports swift collaboration training engagement projects +4 more
80%

A**** B***

Hephzibah, Georgia, United States 9 years 3 months

This person has recent Customer Service Supervisor tenure and explicitly mentions conflict resolution, showing strong alignment with key functional areas. Career: Wells Fargo (Teller) → Convergent Outsourcing (CS Supervisor, 6y) → Edible Arrangements (Assistant Manager). Strong.

Work Experience

Wells Fargo
Bank Teller · 1 year 10 months
Convergent Outsourcing
Customer Service Supervisor · 6 years 2 months
Edible Arrangements
Assistant Manager · 2 years 2 months

Qualification Criteria 4 met, 2 not

RMA management
Team onboarding
5+ years experience
Complaint resolution
Consumer goods industry
Customer Service Supervisor

Skills & Expertise

conflict advocacy assurance training efficiency flexible retail sales cell billing cooperative inventory +8 more
80%

J*** T***

Customer Service Supervisor

Houston, Texas, United States 12 years 1 month

Clearly holds the 'Customer Service Supervisor' title and has extensive experience in coaching, training, and performance monitoring, hitting most functional requirements, although the industry may not be explicitly 'Consumer Goods'. Widex (CX Spec/Coach) → ARS (Supervisor). Strong.

Work Experience

ARS / Rescue Rooter
Customer Service Supervisor · 1 year 3 months
Widex
Customer Experience Specialist · 5 years 4 months
Widex
Customer Care Specialist · 5 years 9 months

Qualification Criteria 4 met, 2 not

RMA management
Team onboarding
5+ years experience
Complaint resolution
Consumer goods industry
Customer Service Supervisor

Skills & Expertise

coaching counseling training maintenance documentation key performance indicators customer service customer experience customer support customer satisfaction customer loyalty customer care
80%

K*** K****

Customer Service Supervisor at Panacea Products Corporation

Antioch, Illinois, United States 11 years 8 months

This candidate has direct experience as a Customer Service Supervisor and well over the required experience level, although industry and specific skills aren't detailed. CS Supervisor at Panacea Products Corp (5y 9m) → CS Team Lead (11y 7m) → 11+ years total experience, former CS Supervisor role is a strong indicator. No specific mention of consumer goods, complaint resolution, RMA, or onboarding processes. Ex-Panacea Products Corp. Strong.

Work Experience

Panacea Products Corporation
Customer Service Team Lead · 11 years 7 months
Panacea Products Corporation
Customer Service Supervisor · 5 years 9 months

Qualification Criteria 2 met, 4 not

RMA management
Team onboarding
5+ years experience
Complaint resolution
Consumer goods industry
Customer Service Supervisor

Skills & Expertise

customer service
80%

M**** M****

Customer Service Supervisor at Airgas

Dunedin, Florida, United States 35 years 6 months

This candidate clearly meets the required job title and has extensive, recent experience in supervising customer service operations, though the industry appears to be medical/industrial gas, not strictly consumer goods. CSS at ConMed → CSS at Airgas for 12+ years. Strong.

Work Experience

Airgas
Customer Service Supervisor · 12 years 5 months
ConMed Linvatec
Customer Service Supervisor · 5 years 1 month
ConMed Linvatec
Customer Service Representative · 3 years 1 month
ConMed Linvatec ( Medical Device Manufacturer)
Manager · 15 years 3 months
+ 1 more positions

Qualification Criteria 2 met, 3 not

RMA management
Team onboarding
5+ years experience
Complaint resolution
Consumer goods industry
Customer Service Supervisor

Skills & Expertise

statistics schedules responsiveness training efficiency expenses processing capital sales marketing promotions distributors +8 more
80%

R**** S***

Self-Care is a thing!

Pleasant Grove, Utah, United States 12 years 11 months

This candidate explicitly held a Customer Service Supervisor role, has significant total experience, and mentioned RMAs and customer onboarding, although the industry isn't clearly consumer goods. Career: ActiveCare Lead (2y) → Solcius Warranty Coord (handling claims/onboarding 3rd party) → Protection 1 Tech Support (onboarding) → Northern Electric Tech Mgr (RMA creation) → Solcius CS Supervisor (escalations) → Manager roles mostly in service/warranty sectors. Strong.

Work Experience

ActiveCare, Inc.
Care Specialist Lead · 2 years 1 month
Solcius
Warranty Coordinator · 8 months
Protection 1 Security Solutions
Technical Support · 2 years 7 months
Northern Electric & Power
Technical Support Manager · 2 years 3 months
+ 3 more positions

Qualification Criteria 4 met, 1 not

RMA management
Team onboarding
5+ years experience
Complaint resolution
Consumer goods industry
Customer Service Supervisor

Skills & Expertise

mobile production security troubleshooting netsuite assurance training warranty claims onboarding ran legal +8 more
75%

M**** H****

Enjoy a positive working environment where you can grow and help others to make improvements!

Allentown, Pennsylvania, United States 45 years 3 months

This person explicitly states Customer Service Supervisor experience and has 45+ years of experience, including work in the food/beverages industry (consumer goods adjacent), and mentions team facilitator experience suggesting onboarding. Customer Service Supervisor/Team Facilitator (23+ yrs) @ Nestlé → various CSR roles. Strong.

Work Experience

Nestlé
Customer Service Supervisor / Team Faciliator / Continuous Replenishment / Accout Order Coordinator · 23 years 3 months
Aesculap Inc
Customer Service Representative III · 1 year 9 months
SIRIUS TECHNICAL SERVICES LTD - Contractor for Customer Service Role with Evonik Inc.
Customer Service Representative · 5 months
Cooper Power Systems
Customer Service Representative · 2 years
+ 4 more positions

Qualification Criteria 3 met, 1 not

RMA management
Team onboarding
5+ years experience
Complaint resolution
Consumer goods industry
Customer Service Supervisor

Skills & Expertise

food sales microsoft administration management customer service team building public speaking microsoft office business administration project manager
75%

J*** G****

.

United States 18 years 1 month

This individual has significant leadership and process improvement experience within customer-facing roles, showing partial matches across several requirements. Ex-Apple → BrandVia (Customer Experience Manager, CS Supervisor elements, training new employees).

Work Experience

BrandVia
Customer Experience Manager · 7 years 11 months
Apple
IP Enforcement
BrandVia
Customer Service · 2 years 9 months

Qualification Criteria 2 met, 2 not

RMA management
Team onboarding
5+ years experience
Complaint resolution
Consumer goods industry
Customer Service Supervisor

Skills & Expertise

enforcement efficiency communications processing billing inventory distribution responsible research documentation customer experience customer service +3 more
75%

D*** P****

Customer Service Professional

Miramar Beach, Florida, United States 10 years 1 month

This candidate explicitly has 'Customer Service Supervisor' experience (5+ years) in what appears to be a service/systems field, meeting 3 core requirements, but consumer goods and RMA are unconfirmed. Xerox → ACS → Sprint → Supervisor role, 10 years total. Strong.

Work Experience

ACS Healthcare Provider Solutions
Customer Service Team Lead · 1 year 11 months
Sprint
Senior Team Lead · 2 years 7 months
Affiliated Computer Services, a Xerox Company
Customer Service Supervisor · 5 years 10 months
Xerox
Quality Assurance Supervisor · 10 months

Qualification Criteria 2 met, 2 not

RMA management
Team onboarding
5+ years experience
Complaint resolution
Consumer goods industry
Customer Service Supervisor

Skills & Expertise

customer service quality assurance assurance
75%

C**** M****

Customer Service Supervisor

Maywood, Illinois, United States 25 years 7 months

Strong match for Supervisor title, longevity, and relevant tasks like managing returns (Call tags/easy returns might imply RMA function), but lacks explicit Consumer Goods industry confirmation. Career: 24+ years as CSR/Supervisor at Spectra Merchandising Intl, Inc. Strong.

Work Experience

Spectra Merchandising International, Inc.
Customer Service Supervisor · 24 years 5 months
Walach Manufacturing
Customer Service Representative · 1 year
Timely Press Inc.
Customer Service Representative · 4 months

Qualification Criteria 2 met, 2 not

RMA management
Team onboarding
5+ years experience
Complaint resolution
Consumer goods industry
Customer Service Supervisor

Skills & Expertise

operations management organized labels organizing processing customer service call center
75%

S**** F****

Wholesale Customer Service Supervisor at Crocs

Henderson, Nevada, United States 9 years 10 months

This candidate is a strong fit, having held multiple Customer Service Supervisor roles, managed onboarding, and dealt with order issues/client communication which strongly suggests complaint resolution and process management, though Crocs/HEYDUDE/Seldat might be closer to retail/distribution than traditional CPG. Career: HEYDUDE (Supervisor) → Seldat Distribution (Supervisor) → Crocs (Wholesale CS Supervisor). Strong.

Work Experience

HEYDUDE
Customer Service Supervisor · 3 years 2 months
Seldat Distribution Inc.
Customer Service Supervisor · 2 years 8 months
Crocs
Customer Service Supervisor · 2 months
Hey Dude Shoes
Senior Project Manager · 1 year 7 months
+ 3 more positions

Qualification Criteria 5 met

RMA management
Team onboarding
5+ years experience
Complaint resolution
Consumer goods industry
Customer Service Supervisor

Skills & Expertise

reports coaching onboarding training reporting portals routing responsiveness projects liaison conflict inventory +8 more
75%

T**** C****

Love working with people! Respectful, Considerate, and Work hard for my employees.

Boise, Idaho, United States 16 years 6 months

This candidate has several years experience as a supervisor and mentions team lead roles, but the industry seems mostly tech/printing based, not specifically consumer goods. HP-Guthy Renker might touch consumer-facing, but it's unclear, and RMA/Complaint resolution aren't explicitly detailed. HP-Guthy Renker → Sykes → TableRock Printing/Hi-Tech Color. Strong.

Work Experience

HP-Guthy Renker
Team Lead/Supervisor/Quality Analyst for Escalation/Billing Department · 5 years 10 months
Sykes Enterprises, Incorporated
Team Lead/Supervisor · 2 years 7 months
TableRock Printing/Hi-Tech Color
Supervisor/Bindery Department/Front Office Receptionist · 10 years 6 months

Qualification Criteria 2 met, 4 not

RMA management
Team onboarding
5+ years experience
Complaint resolution
Consumer goods industry
Customer Service Supervisor

Skills & Expertise

leadership skills self motivated customer service open minded quality control client rapport front office leadership projects billing bindery print +1 more
75%

S**** R****

Consumer Services Professional

Waterbury, Connecticut, United States 30 years 2 months

This candidate has extensive experience in warranty coordination, which strongly implies RMA management, and significant customer service sales roles within the electric/industrial sector (tangential to consumer goods). Total experience is 30+ years. Baldor Electric → EMS New England → Applied Industrial Technologies. Strong.

Work Experience

Devon Precision Industries
Inventory Specialist · 10 months
Baldor Electric (ABB New England District Office)
Warranty Coordinator · 8 years 9 months
Baldor Electric (ABB New England District Office)
Customer Service Sales Representative · 10 years 2 months
EMS New England
Customer Service Sales Representative · 18 years 2 months
+ 3 more positions

Qualification Criteria 3 met, 2 not

RMA management
Team onboarding
5+ years experience
Complaint resolution
Consumer goods industry
Customer Service Supervisor

Skills & Expertise

customer service order fulfillment root cause analysis sales liaison specifications logistics scheduling inventory warranty claims analysis +3 more
75%

A*** J****

Customer Service Project Supervisor at USANA Health Sciences

Tooele, Utah, United States 52 years 5 months

This candidate has significant supervisor/trainer experience in customer service and high total experience, but the industry isn't specified as consumer goods. Officer → Customer Service Project Supervisor/Corporate Trainer at USANA Health Sciences for 27+ years, 52 years 5 months experience. Strong.

Work Experience

Goverment
Officer · 25 years 2 months
USANA Health Sciences
Customer Service Project Supervisor · 10 years 11 months
USANA Health Sciences
Corporate Trainer · 16 years 5 months

Qualification Criteria 4 met, 2 not

RMA management
Team onboarding
5+ years experience
Complaint resolution
Consumer goods industry
Customer Service Supervisor

Skills & Expertise

trainer customer service
75%

J*** B****

Senior Customer Service Lead/Trainer

Libertyville, Illinois, United States 29 years 3 months

This candidate has the supervisory experience and problem resolution skills, but the industry experience is in packaging/medical devices, not explicitly consumer goods. Pactiv (packaging) → Leica Biosystems (medical devices). Experience: 29+ years total, Team Lead/Trainer roles noted. Strong.

Work Experience

Pactiv, LLC
Customer Account Representative · 5 years 9 months
Moore Business Forms (acquired by R.R. Donnelley & Sons)
Additional Experience · 6 years
Leica Biosystems
Customer Service Team Lead/Trainer · 2 years 4 months
Leica Biosystems
Senior Customer Service Lead/Trainer · 1 year 2 months
+ 3 more positions

Qualification Criteria 4 met, 2 not

RMA management
Team onboarding
5+ years experience
Complaint resolution
Consumer goods industry
Customer Service Supervisor

Skills & Expertise

customer service inventory management relationship building business development strategic planning team leadership process improvement regulatory compliance customer support customer service operations inventory management +8 more
75%

A**** S****

Customer Service Manager at Symrise NA

Springfield, Missouri, United States 33 years 4 months

This candidate has significant customer service management history, including reducing claims, which suggests complaint resolution skills, across a couple of relevant industries. Ex-Little Tikes Co → ConAgra Foods (11+ yrs managerial support). Strong.

Work Experience

The Little Tikes Company
International Account Administrator · 2 years 1 month
The Little Tikes Company
International Customer Service Manager · 1 year 5 months
ConAgra Foods
International Customer Service Manager · 11 years 3 months
Ansell Perry Incorporated
International Sales Supervisor · 5 years 9 months
+ 3 more positions

Qualification Criteria 4 met, 1 not

RMA management
Team onboarding
5+ years experience
Complaint resolution
Consumer goods industry
Customer Service Supervisor

Skills & Expertise

team development customer service problem solving order processing customer oriented building relationships service improvement customer satisfaction communication skills best practices supply chain business process +8 more
75%

M**** G****

Customer Care Lead at Grecian Delight | Kronos

Arlington Heights, Illinois, United States 33 years 10 months

The candidate has strong relevant experience in handling complaints, product returns (RMA proxy), and mentions supporting onboarding, though the title is 'Lead' rather than 'Supervisor' and the experience spans diverse medical/manufacturing sectors. Customer Care Lead at Grecian Delight (7+ yrs) → Support for onboarding mentioned in prior role. Strong.

Work Experience

Young Innovations, Inc.
Plak Smacker Customer Service · 1 year 2 months
Young Innvovations Inc
Microbrush OEM Customer Service · 9 months
Dentsply International
Senior Technical Support Specialist · 23 years 1 month
Grecian Delight | Kronos Foods
Customer Care Lead · 7 years 9 months
+ 2 more positions

Qualification Criteria 4 met

RMA management
Team onboarding
5+ years experience
Complaint resolution
Consumer goods industry
Customer Service Supervisor

Skills & Expertise

responsible scheduling production research sales director reports communications engineering manufacturing less distribution +6 more
75%

A**** T****

Creating Customer-Focused Solutions | Proven Customer Service Leader | Saint-Gobain | Lean Six Sigma Certified

Long Beach, California, United States 18 years 5 months

This candidate has explicit experience as a Customer Service Supervisor and has managed processes that align with RMA (ordering spare parts, investigating escalations), but industry confirmation is needed. Multiple supervisory/lead roles in finance/medical support/manufacturing. Strong.

Work Experience

Bank of Nevada
Customer Service Representative · 2 years 11 months
Blue-White Industries
Customer Service Lead · 1 year 10 months
Wells Fargo Home Mortgage
Customer Service Representative Team Lead · 2 years 3 months
CO-OP Financial Services
Customer Service · 7 months
+ 4 more positions

Qualification Criteria 5 met

RMA management
Team onboarding
5+ years experience
Complaint resolution
Consumer goods industry
Customer Service Supervisor

Skills & Expertise

fraud clinical dispatching invoicing running reports kpi metrics measurements training courses management +8 more
75%

L**** B****

United States 27 years 7 months

This candidate has supervision experience, training/mentoring skills, and resolves escalated issues, hitting three key functional areas, but is missing the consumer goods sector and RMA management. Extensive customer service/QA background with roles as CSR Supervisor and trainer, resolving billing/escalated issues across telecom/utility sectors. Verizon → Excel Comm → Mobile Destination Supervisor. Strong.

Work Experience

Verizon Wireless
Senior Customer Service Representative · 10 years 1 month
Excel Communications Ltd
Quality Assurance · 5 years 6 months
Brilliant Energy
Customer Service Representative
Amerigroup
Customer Service Representative
+ 2 more positions

Qualification Criteria 4 met, 2 not

RMA management
Team onboarding
5+ years experience
Complaint resolution
Consumer goods industry
Customer Service Supervisor

Skills & Expertise

assurance coaching responsible education troubleshooting billing payments customer service call center quality assurance
75%

J*** P****

Experienced Customer Support Manager | Enhancing Customer Satisfaction and Building the Team to Make it Happen

Chicago, Illinois, United States 8 years 6 months

This manager has relevant supervisory experience and references issue resolution, though the industry background is mixed. Ex-Ray Buick → Infinity Consulting → Great Lakes Wholesale → SEFA (Ecommerce Customer Support Manager), 8.5 years exp. Strong.

Work Experience

Ray Buick Inc
Service Department Manager · 4 years 9 months
Infinity Consulting Solutions
Accounting and Finance Recruiter · 9 months
Great Lakes Wholesale
Inside Sales Account Manager /Business Support · 2 years 1 month
SEFA - Supply & Equipment Foodservice Alliance, LLC
Ecommerce Customer Support Manager · 1 year 3 months

Qualification Criteria 2 met, 2 not

RMA management
Team onboarding
5+ years experience
Complaint resolution
Consumer goods industry
Customer Service Supervisor

Skills & Expertise

inside sales customer support customer service customer satisfaction service level agreements customer service representatives compliance osha regulations safety warranty accounting +8 more
75%

J**** B****

--Customer Service Supervisor

Owensboro, Kentucky, United States 11 years 10 months

This candidate explicitly held the Customer Service Supervisor title, managed hiring/onboarding, and handled escalated inquiries, though the industry seems tied to industrial services (UniFirst). UniFirst → Team Leader → CSR Sup (1.8yr), 11 years exp. Strong.

Work Experience

UniFirst Corporation
National Accounts Team Leader · 4 years 1 month
UniFirst Corporation
Quality Assurance Specialist · 1 year 8 months
UniFirst Corporation
Customer Service Representative · 4 years 5 months
UniFirst Corporation
Customer Service Supervisor · 1 year 8 months

Qualification Criteria 4 met, 2 not

RMA management
Team onboarding
5+ years experience
Complaint resolution
Consumer goods industry
Customer Service Supervisor

Skills & Expertise

operations production evaluation distribution recruitment hiring onboarding management efficiency assurance customer service national accounts +2 more
75%

T**** J****

Customer Support Representative | Business Administration BBA

Fort Worth, Texas, United States 7 years 5 months

This candidate has prior supervisory experience managing a customer-facing e-commerce team and explicitly mentions customer resolutions, aligning well with the role despite the industry ambiguity. Walmart (Digital Team Lead, managed e-commerce/delivery) → Home Depot (Supervisor), 7.5 years total experience. Strong.

Work Experience

Walmart
Digital Team Lead · 2 years 5 months
The Home Depot
Pro Department Supervisor · 1 year 5 months
Kay Jewelers
Assistant Manager · 2 years 4 months
Safran Electronics & Defense, Avionics USA, LLC.
Customer Support Representative · 1 year 7 months

Qualification Criteria 5 met, 1 not

RMA management
Team onboarding
5+ years experience
Complaint resolution
Consumer goods industry
Customer Service Supervisor

Skills & Expertise

innovation management digital promotions commerce grocery metrics hiring training reports running sales +8 more
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